From Self-Taught to Expert – Janne’s Journey in the Tech Industry
Janne has now been with us for a year, bringing with him nearly 50 years of experience in the tech industry. He began his career as a workshop mechanic at the age of 16 and has since held roles as a production technician, programmer, and traveling service engineer. For 39 years of his professional life, Janne traveled extensively, servicing CNC-controlled machines and related equipment. His greatest motivation? Making things work.
“I’ve always been curious about how things fit together and operate, so a lot of what I know is self-taught,” says Janne, explaining that over the years he has built up a wealth of experience and a deep understanding of how technical systems and machinery work in unison.
Lack of Training – One of the Biggest Challenges in Technical Service
A significant part of Janne’s work involves educating and sharing his knowledge with customers on-site.
“Many of the issues we encounter stem from a lack of knowledge or inadequate training on the products—people simply using the equipment incorrectly,” Janne explains.
He sees it as a key part of his role to ensure the right information reaches the users and that training is delivered effectively. By focusing on improving both the handling and operation of the equipment, he strives not only to solve technical problems but also to foster a deeper, long-term understanding among users. His goal is to prevent common errors and ensure that the equipment is used optimally—leading to better performance and reducing the need for recurring repairs.
New to the Team: Anders Faces Challenges and Learns Something New Every Day
Anders joined the team at the beginning of the year and brings solid experience as an industrial electrician and in mechanical maintenance. Since starting at Bonthron & Ewing, his work has mostly involved installations and troubleshooting. He has replaced components, installed bar feeders, and played a key role in calibrating our new product, the Fluid Fill Matic—part of our latest offerings.
“I face new challenges and learn something new every day, which is incredibly rewarding,” says Anders, who is driven by a desire to keep developing and meeting new people.
One major adjustment in his new role has been the travel involved.
“I used to live just 300 meters from work. Last week we traveled to Båstad, Växjö, and Karlskoga—and now I’m on my way to Nybro,” says Anders, speaking from his car en route to a new assignment.
“Sweden feels like one big factory—just with different customers and different jobs,” he adds, explaining that he enjoys the travel and finds it exciting to visit new places where new types of challenges await.
Working Together for a High-Performing Service Organization
Anders works under Janne’s leadership, but together they form a tightly knit team focused on solving problems collaboratively—an approach Janne emphasizes strongly in his leadership style.
Together, Janne and Anders are building trust with customers and creating long-term, sustainable relationships.
“Our customers need to know that we’re here for them and that we’ll make sure their equipment is running smoothly,” says Janne.
From Challenges to Solutions – How Janne and Anders Secure Customer Success
When it comes to keeping customer equipment in top condition, every challenge becomes an opportunity to find the best solution. For Janne and Anders, it’s not just about fixing issues as they arise, but also about preventing future downtime and optimizing customer processes. Through close collaboration and deep technical know-how, they’ve become an invaluable resource for their clients—always with the goal of ensuring long-term success and productivity.
A Strong Foundation for the Future
A preventive maintenance plan is currently in development. With clear routines and a well-organized service department, Bonthron & Ewing will be able to provide even stronger support to customers moving forward. Backed by a solid foundation and a forward-looking strategy, our service organization is well-equipped to meet the challenges and seize the opportunities that lie ahead.
Through close collaboration and a shared focus on problem-solving and process optimization, we are building a service organization that not only meets but anticipates our customers’ needs.
With continuous development and the ability to adapt to new challenges, the future is bright for our service department. We look forward to growing alongside our customers—improving their operations while delivering on our promise of reliable, long-term service.
Article written by Natalie Abrahamsson.
